GOT QUESTIONS?
WE HAVE ANSWERs.
-
Placing Orders: All orders are subject to acceptance and availability.
Please note that orders are not confirmed until your deposit is received.
Order Confirmation: Once an order is placed, you will receive email confirmation. Please check the details and inform us immediately of any discrepancies.
-
Payment Methods: We accept major credit/debit cards, CashApp, ApplePay, and Zelle.
Payment Terms: 50% deposit is required to secure your date and confirm custom orders. The remaining balance is due 7 days prior to your pickup date. If your custom order is placed within 7 days of your pickup date, 100% of payment is due at the time your custom order is placed.
All deposits are non-refundable.
-
Design Duplication Disclaimer: While we strive to replicate designs as closely as possible, exact duplication of a design may not be feasible due to the handcrafted nature of our products.
Variations in color, size, and overall appearance can occur. Customers will be informed of any significant deviations from the requested design.
Design Changes: Changes to custom orders must be made at least 7 days before the pickup date.
We will try to accommodate changes but cannot guarantee them.
-
Cancellation Policy: Pickup dates may be rescheduled if requested at least 7 days prior to the originally scheduled pickup date.
Refunds: All sales are final. No refunds or transfers on any purchases, including custom orders, digital products, edible images, or classes. If there is an issue with your order, please contact us immediately upon receipt for review on a case-by-case basis.
-
Pickup: Orders can be picked up during our business hours.
Timing: We strive to deliver orders on time but are not responsible for delays caused by unforeseen circumstances.
-
Guarantee: We are committed to providing high-quality products. If you are not satisfied with your order, please contact us within 24 hours of receiving it.
Storage: Proper storage instructions will be provided with your order. We are not responsible for issues arising from improper storage.
-
Disclosure: Please inform us of any allergies or dietary restrictions when placing your order.
Liability: We take precautions to prevent cross-contamination but cannot guarantee that our products are free from allergens.
-
Data Protection: We are committed to protecting your privacy. Personal information collected during the ordering process is used solely for fulfilling your order and improving our services.
Third Parties: We do not share your personal information with third parties except as necessary to process your order.
-
Modifications: We reserve the right to amend these terms and conditions at any time.
Inquiries: If you have any questions or concerns, please contact us at cakeitorleaveit@yahoo.com or (813) 539-7500.
Cake-obsessed clients